FAQs

Awards and recognitions

Answers to Your Questions

Get answers to your questions by reading through some of the most frequently asked questions we receive at Recognition Pros. Contact us today at 815-227-4888 if you have a question you don't see listed here or to receive a FREE estimate and consultation on the products or services you're interested in.

Frequently Asked Questions

How long will it take for my order to be processed?
There is a 5 to 6-day turnaround time from the time your order is placed.

Is there any way for me to get my order faster?
Yes. We can accommodate most requests for faster delivery, however a small rush fee may apply. Ask a salesperson for availability.

Can you help me decide on an item?
Our trained sales staff is here to help you. We can give you ideas that will fit your needs and budget.

Can you make a custom award for my event?
Custom awards are our specialty. We make all awards in-house and can customize almost any award. Stop by our showroom to get some ideas of what we can do!

Are all the items you sell in stock?
We have a large selection of our products available on-site. If the item you’re looking for is not currently in stock, we can usually get it within 1-2 days from the warehouse.

Can you use my company or organization’s logo or artwork on my award?
Yes, we can incorporate most logos into our awards. We will need you to provide us with specific electronic file formats for us to import the artwork. A small one-time fee applies to new logos. Give us a call with any questions!

What is the cost of engraving service for my trophy?
Engraving service is included in the sale price of your trophy. There are no additional charges.

Do you provide discounts to charitable organizations?
We offer quality discounts to all customers on our products. We will work with you to find an award that fits your budget.

What are your accepted payment methods?
We accept cash, check, Visa, Discover, and MasterCard. You will not receive a bill from us unless you have an established open account. Ask a salesperson for more information. 
FREE Estimates
Call Today!
815-227-4888
Stop by and speak with our friendly, professional staff 
to discuss any questions 
you have!
Share by: